Groove Works, It's Easy to Use, and You will LOVE IT!

Groove is great because the platform allows you to customize itself based on each team’s specific responsibilities. Groove is amazing for sending mass communication, data tracking and insights, general automation of communication. Groove allows users to converse with their customers on multiple channels through one platform. Its key features include ticketing, live chat, knowledge management, reporting tools and customer self-service. Groove automates non-sales activities so that pre- and post-sales reps can spend more time building relationships and generating revenue. Users can set up an online knowledge base for customers. Groove also offers on-site support widgets such as an FAQ, contact forms and live chat. The software supports various integrations including Slack, Zapi etc.

On average, Groove gives revenue teams 20% of their time back to focus on higher-value activities. Groove’s Salesforce-native architecture can be customized to align with industry-specific workflows while ensuring more accurate reporting and forecasting, lower compliance risk, and streamlined administration. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs and requests. Utilising this feature will be an asset for any company.

Groove is an excellent customer service support platform because it makes sharing and discussing cases much easier in a convenient manner. Groove is perfect for automating outbound outreach. It is quick and easy to create Groove flows, multi-step emails, and Groove scheduling is included as well, making it even easier for your prospects to schedule a call with you. Groove connects with Salesforce and also includes a dialer option for calls, making tracking and prospecting faster. You can also create individual templates for one-off emails

The platform is simple, clean, and easy to use. Customization in Groove has given companies 3- 4 hours a week on CRM data entry. The activity tracking allows management to run accurate reporting to better understand where deals are in the pipeline. The activity sync allows companies to build processes on the backend to eliminate manual entry for our team.

Over 70,000 account executive, sales development, and customer success representatives use Groove at some of the world’s largest and fastest-growing companies, including Google, Uber, BBVA, and Capital One. Groove has earned the highest customer satisfaction rating on G2 in the sales engagement category for over two years in a row.

Groove was named one of Inc. Magazine’s Best Workplaces 2021 and is one of the 2020 Inc. 5000 fastest-growing privately held companies in the U.S. Groove also ranks #14 on the San Francisco Business Times' "fastest-growing private companies in the Bay Area in 2019." Founded in 2014, Groove is headquartered in San Francisco with offices in San Diego and Seattle.

Groove allows companies to put in a calendar link that allows clients to book meetings. Groove makes scheduling live and virtual appointments and sales calls very easy through clickable links sent via email. Groove is great for scheduling meetings with clients and prospects and it syncs immediately with everyone's google calendar, which eliminates back and forth email negotiation or phone calls with everyone's busy schedules. 95%+ of my calls and demos are scheduled through the link. The Groove scheduling link is especially helpful and easy to use. It would be great to have insight into what are the best days and times to send emails based on the data from my activity. Groove is amazing for sending mass communication, data tracking and insights, general automation of communication. This is an ideal blend of performance, capability, integration, and function.

it is easy to find and navigate format, companies stay organised as Groove is automated and streamlined. Information can be shared with the entire team easily. Groove creates Unparalleled Efficiencies and Automation to Reach Your Clients and Prospects. Companies’ sales teams use Groove to automate outreach as well as share learnings internally as to what subject lines and email templates have the highest open and reply rates.

Groove can smoothly integrate with Salesforce and companies are able to not only sync data back in real time, but can also update objects directly from within Gmail. It allows us to update information directly from Salesforce. Groove allows for internal notes, auto-fills in emails if you've emailed that specific individual before, allows for merging cases, alarms, different statuses, different mailboxes within the same interface, and much more.

Groove is that it integrates well with Gmail, Salesforce, and Highspot making it easy to track and record activities across all platforms. Because of this integration, setting up and executing flows (or campaigns) becomes super simple. Prospecting is time-consuming and Groove cuts down on that time by allowing companies to automate outreaches with multi-step flows, incorporate tasks and call steps and easily move contacts into new flows as needed.

Groove has made themselves fully available for any trouble shooting or tech issues which is such a value add to anyone who is technically challenged.

 If you are constantly reaching out to different people and have a specific template, Groove is definitely suitable. This tracking facility shows you the time and even location of the person that you are communicating with and this will allow you to prepare for the situation at hand.

 Groove works well with Google Suite and most companies’ CRM and Salesforce. It primarily creates efficiencies for companies front-line staff, outbound sales teams, relationship managers, and marketing.

Groove is excellent for personalized mass communication for sales development and lead generation. Groove also allows for multiple users to be logged on Groove at the same time, which allows multiple users to view the same ticket. Log phone calls through Groove has been revolutionary to office work culture leaving you to have more time to work on content.

The system is so easy to navigate that you do not need to have coding experience. Groove does what it sets out to in the most simple and easy to use manner.

Shared Inboxes allow teams working on programs to efficiently respond to members. With Groove now you can see when/if a message has been answered and even when another agent is reviewing or responding IN REAL-TIME! Not to mention canned-replies allow teams to hone responses to common questions and agents can send accurate answers, consistently.

Searching for closed requests can be difficult, especially when searching for a particular issue. You can use tags, however it would require tagging every message, consistently while predicting queries necessary in the future.

In terms of the Email Software: You can have multiple inboxes in one single account, which is just absolutely amazing. You have the option of viewing emails as separate inboxes/categories (within the same homepage), or listing them as one streamlined inbox.

This software can boost email productivity significantly across multiple work emails, freelance emails, and personal emails. In terms of the Knowledge

Groove is easy to navigate, sleek, and stylish.

Additionally, as reaching out to my clients, Groove's tracking features will allow you to look at response rates, click rates, and helps me refine my communication strategies. Templates can be communicated with ease that they can be sent to clients. It really makes the process of building and managing a ticketing system and a knowledge base easy.

One of the favourite feature in Groove is the canned replies. This feature in Groove is the canned replies. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again.

Canned replies for your Proactive Support. You can let your clients know the issues they are having before they even know the issues. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again.

Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible.

Groove connects with Salesforce for quick and easy prospecting.

This tool can get customer on the phone at the perfect time because your team will know the time from the engagement of the messages. 

Groove's own customer support is also extremely friendly and responsive, and be assured Groove is offering the best features that you can find on planet earth in the near future! Now is the time to join Groove!

Best way to manage your customer support network.